Agreement means a service agreement concluded by and between the Service Provider and the Buyer electronically on www.rentboutique.com website for the services described in the Agreement;

Website means the www.rentboutique.com unless specifically stated otherwise;

Services means the services specified in Article 2, Clause 2 below;

Account means an individual account created by the Buyer on the Website using true personal identification data and, if requested, log-in data. The Buyer shall be liable for safeguarding the log-in data and using it solely for personal purposes.

Registration means the creation of the Buyer‘s personal Account by completing the registration form on the Website using true data for the purposes of registration as the user of the Website.

Value means the value of a specific Item indicated for each order, to be used for the determination of damage using the RB quality measure in the case of returning the Item in a condition worse than the condition stated in the Agreement, or in the case of not returning the Item at all.

Initial Price means a 4-day rent price, an 8-day rent price and the price for the fitting service, which are quoted on the Website before discount.

Additional Items means items that can ordered together with Items at a special price.

RB Quality Measure means the information on the amount payable by the Buyer to the Service Provider in the case of damage to the Item or non-return of the Item.

Order means a sequence of steps set forth in Article 5, Clause 1 below, which is required in order to receive services of the Service Provider.

Identification Fee means a one-off fee of EUR 0.01 to be transferred by the Buyer to the Service Provider‘s bank account if the Order is paid for in cash, by bank transfer or a credit card from an account which is not the Buyer‘s personal account. The Identification Fee applies when paying for the first order. Should the Buyer pay for the Order from the Account and the payment data (first name and surname) is the same as the first name and surname specified in the Account, the said fee shall not apply.

Points means the points received by the Buyer for the Order upon returning the Item according to Article 5, Clause 4(5) below, for feedback and for a friend‘s recommendation (sending a recommendation for visiting the Website to a friend) after fulfilment of the first Order. The Buyer may use the Points for next Orders. The value of 1 point is 1 (one) euro. The Buyer may pay for the Order in Points by specifying this during the placement of the Order.

Discount Code means a code specifically generated for the application of a discount on the Order. The Discount Code shall have a financial value expressed in an amount of money or in percentage terms. The Discount Code may have a fixed term of validity and may be unique for the Buyer or common to all the Buyers.

Insurance means a fixed amount of money determined for each Item when ordering the rent service and the fitting service except for cases when the Buyer orders a fitting service at the Service Provider‘s offices. The Insurance shall cover potential minimal damage to the Item determined by means of the RB Quality Measure.

Indications of Use of the Item means characteristics allowing to determine whether the Item was used or not. The main indications are as follows: the label of the Item is not attached to the Item, odour can be smelled, stains are seen, the fabric is wrinkled at places of bending of the body etc.

Order Packaging means the box received by the Buyer at delivery of the Order. The Order Packaging includes a return information sheet which the Buyer must stick on the box prior to handing it to the courier.

Item Label means the paper label that is attached to the Item by some method and which may be removed only if the Item is worn. If the Item is returned without the Item Label, it shall be deemed that the Item has been used.

Return Card means the card stating the Item‘s return date, information needed for calling a courier for the return of the Item, and a list of the Items to be returned by the Buyer.

Advance Payment/Overpayment Refund Form means a document to be completed by the Buyer in order to receive a refund of the advance payment made for the Service or any overpayment accrued in the course of an Order.

Special Promotion means a functionality of the website enabling any discounts or additional services to be received at a reduced cost.

1. Prior to starting the use of the Services provided by the Service Provider, the Buyer shall read the Agreement carefully. By using the Services provided on the Website, the Buyer confirms that the Buyer is entitled to enter into the Agreement and/or rent the Items on the Items and that the Buyer understands the terms and conditions of the Agreement and undertakes to comply with them.

2. The Agreement shall establish the general terms and conditions of provision of the Website services and shall constitute a document guaranteeing proper fulfilment of the Order. The Agreement shall not limit statutory rights of the Buyer under the Lithuanian law and may not be understood as a document limiting such rights in any circumstances.

3. The Service Provider shall reserve the right to amend the terms and conditions of the Agreement on a unilateral basis. The amendments shall take effect on next day upon their publication on the Website. The Service Provider shall notify the amendments to the Buyer by means specified in the Agreement, i. e. electronic mail. The Buyer understands and agrees that, should the Buyer use the Website services after the date of the amendment, such use of the Services shall be deemed to be acceptance of the updated Agreement.

4.The Agreement may be concluded on the Website by any person who is legally capable according to the Civil Code of the Republic of Lithuania, is entitled to enter into agreements, and is at least 18 years of age.

5. The Agreement shall be concluded on the Website by electronic means of communication (computer networks) for each Order.

1. The Service Provider shall provide the Services referred to in Clause 2 and the Buyer shall pay for the Services according to Clause 3 of this Article 2.The Service Provider shall provide the following services:

2.1. Rent of clothes and/or accessories after the Buyer acquires the right to use, during the rent period, the rented items (the ‘Item/Items‘)

2.3. The fitting service for the purpose of renting the Item;

2.4. The services of delivery and returning the Item.

3. The Buyer may order an unlimited number of the Items at a time, however, upon return of the Items the ratio between the Items used and unused may not be higher than 1:4. If the ratio is higher, the unused Items shall be automatically counted as used (with the highest-value Items considered as a priority) up to the ratio stated in the Agreement.

4. When placing an Order, the Buyer may enjoy a Special Promotion, i.e. select two dresses including any additional sizes (2+2, 4 dresses in total) and pay only for 1 dress whichever is the most expensive. Provided a dress priced at a lower rent price has been worn, the Service Provider shall refund the overpayment; if more than one dress has been worn, the Buyer must make an additional payment following the wearing thereof to cover the arrears accrued.

1.The Agreement shall be deemed to be concluded after the Buyer places the Order from the Account upon taking all the steps specified in Article 5, Clause 1(1), agrees to all the terms and conditions of the Agreement by ticking the relevant box, and pays the price for the Order. The Order shall form an integral part of the Agreement. Due payment for the Order by the method selected by the Buyer shall be deemed to be received upon crediting of the amount to the Service Provider‘s account or upon receipt of the payment in cash at the Service Provider‘s offices. For the avoidance of doubt, it is explicitly agreed that the Agreement shall not take effect just by approving it electronically and the Buyer is obliged to fulfil all the conditions set out in this paragraph. During special campaigns involving the provision of free services the Agreement shall be valid without payment.

2. Upon receipt of payment made by the Buyer, a confirmation of the Order shall be automatically sent to the electronic mail address specified by the Buyer.

3. The terms and conditions of the Agreement shall be deemed to be fulfilled when the Service Provider has provided the service and the Buyer has paid for the service and returned the rented Item on the terms and conditions of the Agreement.

4.Should the Buyer return the Item in a condition worse than provided in this Agreement, or damage the Item/Items, or fail to return the Item/Items, the Agreement shall remain in effect until the Buyer indemnifies the Service Provider for the losses in full.

5.The Buyer shall have the right to cancel the Order in full or in part through his Account on the Website no later than 14 days prior to the delivery of the Item. In such a case the cancellation shall not inflict any financial consequences for the Buyer.If the Order or any part thereof is cancelled less than 14 days thereto, the Buyer shall pay a penalty at the rate of 50% on the Order value; this implies that in such event half (50%) of the Order value shall not be refunded to the Buyer. Any monies due to be refunded to the Buyer shall be refunded in the following manner:
5.1. If the Order has been paid by an order or otherwise online (for instance by PayPal or bank card) into the Service Provider’s bank account, following the completion of an Advance Payment/Overpayment Refund Form, any monies shall be refunded to the bank account, which the payment had been made from, within 14 working days or in cash on the day the Advance Payment/Overpayment Refund Form was completed.
5.2. If the Order has been paid in cash or by a bank card at the Service Provider’s registered address, the monies shall be refunded in cash immediately after the Buyer has mandatorily provided a fiscal cash register receipt and completed an Advance Payment/Overpayment Refund Form.

1.The Service Provider shall specify the prices for each service provided on the Website. The price of the Order shall be equal to the sum of the prices for the Services selected by the Buyer on the Website through the Account.

2. Should the Buyer select payment by bank transfer or a credit card from an account which is not his personal account, the Identification Fee shall additionally apply to the first order.

3.Where, while ordering the main Item, the Buyer has received special prices for the Additional Items and returns the main Item unused, upon using the special prices given for the Additional Items, the special prices shall not apply and the Initial Price for the Additional Items as stated on the Website shall apply. The party that remains in debt shall pay the difference to the other party by a bank transfer.

4.Should the Buyer return a damaged Item, the Buyer shall pay the loss incurred by the Service Provider based on the RB Quality Measure which forms an integral part of the Agreement. The Buyer shall pay the loss within 3 (three) calendar days after receiving a notice of the loss assessment and indemnification.

5. Should the Buyer refuse the Item or fail to return the Item to the Service Provider, the Buyer shall pay to the Service Provider an amount equal to the value of non-returned Item which is specified each time when placing the Order.

6. Any payments by the method selected by the Buyer shall be made by a transfer to the bank account of the Service Provider specified on the Website, or in cash at the Service Provider‘s officers, or by payment to the courier. 

1. PLACEMENT OF AN ORDER

1. The Buyer shall place the Order by logging-in to his Account on the Website and taking the following steps:

- select the Item (e. g. a dress, a necklace, a hand back etc.);

- read carefully the information on the Item provided on the Website (measurements, description, value and other particulars of the Item);

- after reading the Item‘s information, make the requisite selections (size, optional second size of the same Item, length of rent period (4 calendar days or 8 calendar days); select the dates of the rent period (the system allows reserving the Item no earlier than after 2 calendar days and no later than after 3 months and does not allow selecting days on which the Item has already been reserved); press the ‘Reserve’ button;

- in the next Delivery and Return window that opens, fill in the required additional information for delivery/return of the Item (method of delivery, address) and press the ‘Reserve’ button;

- in the next window (Payment) that opens, detailed payment information can be viewed: price of the Items, insurance cost and cost of delivery. Also, in this step the Points can be used or the Discount Code can be applied; any details required for having an invoice raised may be optionally provided; and the method of payment must be selected; press the ‘Next‘ button to go to the ‘Placement of Order‘ step;

- in the last ‘Placement of Order’ step, the Buyer can view all the information filled in during the placement of the Order. Upon reading the information the Buyer must tick the box ‘Agree with the terms and conditions of the Agreement‘. Upon pressing the ‘Pay’ button, the Buyer is directed to the payment page.

The Order placement process is completed after taking all the above steps. An electronic message shall be sent to the Buyer‘s email address confirming the acceptance of the Order.

2. The Service Provider may also place an Order by logging into the Buyer’s Account for the Buyer. In such event any Buyer’s undertakings in connection with the fulfilment of the Order shall remain the same as in case of an Order placed by  Buyer in person.

2. DELIVERY

1. The Order shall be delivered to the address provided by the Buyer during the ordering process, within the specified time limit and by the selected method of delivery.

2. The Order shall be delivered to the Buyer that has placed the Order. If the person accepting the Order is not the Buyer, such person shall produce a personal ID document and a properly issued authorisation to accept the Order. In case of change in the delivery address, the Buyer shall assume potential additional delivery charges and responsibility for potential delay in the delivery.

3. Liability for the Items shall pass to the Buyer upon confirmation of acceptance of the Order when the Buyer accepts shipment under signature from a courier, collects the Order at the Service Provider’s registered address, at the post office and/or by another delivery service.

3. USE OF THE ITEM

1. The Buyer shall be liable for the proper use of the Item according to its intended purpose and for any damage to the Item from the moment of delivery of the Order until the moment of returning it to the Courier.

2. Any Item that has been returned to the Service Provider without the Label or with the Indications of Use of the Item shall be deemed to be used. Any returned accessories (jewellery, handbags) shall be deemed to be used irrespective of the Label and the Indications of Use of the Item.

3. The Buyer shall not try to clean the Item ordered or give it to a third party (a cleaning service provider) for cleaning under any circumstances.

4. RETURN OF THE RENTED ITEM

1. Returning an Item via a courier shall be free of charge to the Buyer. The return of the Item shall be prepaid by the Service Provider. The Buyer shall call a courier by 11.00 on the return date specified in the Order and hand the shipment to the courier.

2. The Buyer shall receive, together with the Order, all the documents and instructions for the return. The information on returning the Order shall also be received by the Buyer by email.

3. The Item shall be returned in the same condition in which it was ordered having regard to normal wear and tear occurring due to the use of the Item according to its intended purpose, with all other items included in the Order Package and listed on the Return Card.

4. Provided at the time of placing an Order the Buyer has enjoyed a Special Promotion, i.e. selected two dresses including their additional sizes (2+2, 4 dresses in total) and paid only for 1 dress whichever is the most expensive, and the Indications of Use of the Item demonstrate that only the dress priced at a lower rent price has been worn, any overpayment accrued shall be refunded to the Buyer in the following manner:
4.1. If the Order has been paid by an order or otherwise online (for instance by PayPal or bank card) into the Service Provider’s bank account, following the completion of an Advance Payment/Overpayment Refund Form, any monies shall be refunded to the bank account, which the payment had been made from, within 14 working days or in cash on the day the Advance Payment/Overpayment Refund Form was completed.
4.2. If the Order has been paid in cash or by a bank card at the Service Provider’s registered address, the monies shall be refunded in cash immediately after the Buyer has mandatorily provided a fiscal cash register receipt and completed an Advance Payment/Overpayment Refund Form.
4.3. In order to receive the accrued overpayment and get it refunded in cash at the Service Provider’s registered address, the Buyer must be in possession of a document proving the overpayment (a letter containing information proving the overpayment as sent by a member of staff at the Rent Boutique).

5. Should the Buyer lose the Order Packaging, the Buyer shall send the Items by registered post and provide the shipment tracking number to the Service Provider. Loss of the Order Packaging shall not release the Buyer from the liability to return the Item on time. Any delay in returning the Item on time shall inflict liability upon the Buyer under Article 5, Clause 3.7 of the Agreement.

6. If the Item has not been used and the Buyer wishes to receive a refund, the Item shall be returned within 24 hours from the moment of delivery/ collection of the Item (in case if the return time limit expires during a weekend or on a public holiday, the Item shall be returned on next day after the weekend/holiday), unworn and with the Label. The Buyer shall be granted Points in his Account, equal to the price for the rent of the Items paid by the Buyer at ordering.

7. The Buyer may extend the term for the returning of the Item by contacting the Service Provider using the contact details published on the Website. The term may be extended subject to approval of the Service Provider (the Service Provider shall give his approval no later than within 24 hours after the moment of receipt of the request for extension) and subject to the receipt of an additional advance payment to be made by the Buyer after the Service Provider‘s approval. The amount of such additional payment shall depend on the number of days of extension requested and the Item‘s rental price and shall be determined on a proportional basis (1 additional day = 10 % of the price for the 4-day rent).

8. Should the Buyer delay in returning the Item, the Service Provider shall charge penalty at the rate of 25% of the value of the Item for each delayed day. In any case, the amount of the penalty may not be larger than the value of the Item specified in the Order. If the Buyer fails to pay the penalty after expiry of 10 days, it shall be deemed that the Buyer is the Service Provider‘s debtor and the debt administration shall be referred to debt recovery entities.

9. Should the Buyer fail to collect the Order on the collection date and fail to notify the Service Provider of the planned failure to collect, any monies paid for Order shall not be refunded to the Buyer.

1. The fitting service may be ordered by taking steps referred to in Article 5, Clause 1, however, the fitting service may be ordered for 24 hours only and does not apply to accessories (jewellery, handbags).

2. The terms of delivery shall be the same as stated in Article 5, Clause 2.

3. The terms of use of the Item shall be the same as stated in Article 5, Clause 3.

4. The terms of return stated in Article 5, Clause 4, Sub-clauses 1-4 shall apply to the return of the item after fitting.

5. Should the Buyer wish to rent the Item/Items after fitting, the Buyer shall contact the Service Provider using the contact details published on the Website not later than 6 hours prior to the deadline for the return of the Item. The ordering of the rent service shall be approved after the Service Provider approves the term of extension and received an additional advance payment from the Buyer. The amount of such payment shall depend on the number of days of rent requested and the Item‘s rental price.

1. The Service Provider shall provide information on the terms and conditions of provision of the Services, main characteristics of the Items, prices for the Items and the Services, the terms of delivery and return, the terms of payment, and indemnification provisions clearly and understandably.

2. The Service Provider shall ensure that the Item ordered by the Buyer is consistent with the information on the Item provided on the Website and its condition is suitable for wearing.

3. In exceptional cases when the Service Provider is unable to deliver the Item ordered on the Website due to unforeseen circumstances, the Service Provider shall be entitled to terminate the Agreement unilaterally, without incurring any consequences, by giving a notice to the Buyer. The Service Provider may also offer to the Buyer to acquire a similar Item. If the Service Provider cannot offer a similar Item or the Buyer refuses to acquire a similar item from the Service Provider, the Service Provider shall refund to the Buyer the amount paid by the Buyer within 5 (five) working days after the date of the notice of termination. The above shall be deemed to be a proper fulfilment of the Service Provider‘s obligations and the Service Provider shall not be liable to any damage to the Buyer or any third party.

1. The Buyer may ask the Service Provider to update any information if it is not clear to the Buyer for the purposes of ordering the Item or the Services.

2. The Buyer shall register with the Website. During registration, the Buyer shall provide true, accurate and detailed personal information by replying to the questions on the Website and shall update such information in the event of its change. Should the Buyer provide untrue information or the Service Provider has grounds for believing that the information provided by the Buyer is untrue, inaccurate or incomplete, the Service Provider may suspend or stop the Buyer‘s registration and refuse to provide the Services to the Buyer. The Buyer shall be liable, according to a procedure prescribed by law, for the provision of untrue information and intentional misleading of the Service Provider including any consequences arising therefrom.

3. The Buyer shall be responsible for the security of his log-in name and password as well as for any actions taken on the Website using his log-in name and password. The Service Provider may ban the use of certain log-in names and/or cancel such names. The Buyer shall inform the Service Provider immediately about any cases of unauthorised log-in and/or breach of security. The Service Provider shall not be liable for any potential loss of or damage to data resulting from the Buyer‘s failure to comply with the terms and conditions of this Agreement.

1. Liability of the parties shall be governed by the Lithuanian law and this Agreement.

1. The Service Provider shall not disclose the Buyer‘s personal data to any third parties except for the Service Provider‘s partners providing the services of delivery of the Items or other services related to the due fulfilment of the Buyer‘s Order. In all other cases, the Buyer‘s personal data may be disclosed only in the cases provided in the Lithuanian law.

2. By accepting the terms and conditions buyer agrees to receive letters, to the provided email address, informing about the order, special offers or news.

3.The data on the Buyer provided to the Service Provider on the Website shall be used for the purposes of conclusion and carrying out of this Agreement under Articles 5.1.2 and 7.2 of the Republic of Lithuania Law on Legal Protection of Personal Data. The Service Provider may use such data for direct marketing subject to the Buyer‘s consent.

1.The Buyer agrees that any and all pecuniary and non-pecuniary rights related to the Services including any intellectual property rights shall be owned by the Website.  

2. The Buyer shall not be entitled to use brand names, trademarks, service marks, logos, domains or any other distinctive marks of the Service Provider.